Level 3 IT Solutions - Software
Duration 18 months
IT Solutions Technicians develop, implement and maintain complete IT solutions, including software (such as operating systems, middleware and applications). They work as part of a multi-disciplinary team. Many such teams will be modern “DevOps” style teams, which carry out the full set of stages across the whole solution lifecycle: requirements gathering, solution development, testing, implementation and ongoing support. In more traditional organisations the team is likely to be focused more at one or other end of this broad set of activities. Such teams may well be in transition to a modern “DevOps” style team.
An IT Solutions Technician applies a professional methodology or framework to gather and analyse requirements; to design, develop, test, and implement IT solutions and to provide ongoing support both directly to end users and for the underlying IT services. The specific tasks undertaken vary depending on what needs to be achieved by the team at any particular time. Some tasks may be very technical, others may be more analytical, business or user focused.
IT Software Solutions Technicians undertake activities in the area of applications and supporting components such as databases.
Potential Job Titles
IT Solutions Technician
Service Analyst
Junior Systems Analyst
Systems Developer
Database Technician
IT Support Analyst / Technician
Apprenticeship Qualifications
On successful completion of the programme, the apprentice will be awarded with a Level 3 IT Solutions Technician apprenticeship certificate. They may also be awarded with world-class vendor qualifications including CompTIA A+ and BCS Level 3 Award in Programming.