Level 3 Information Communication - Network Technician Pathway
Duration 18 months
The broad purpose of the ICT occupation is to deliver efficient operation and control of the IT and/or Telecommunications infrastructure (comprising physical or virtual hardware, software, network services and data storage) either on-premises or to end-users provisioned as cloud services that is required to deliver and support the information systems needs of an organisation.
A Network Technician role is usually desk based but may involve visits to client’s premises to resolve issues. For example, a Network Technician working in a university or a college they may be installing a computer lab as a training suite including cabling and hardware requirements. They may be required to install cloud services to support a business expansion and provide better network services.
In a contact centre environment, they may use network management tools to collect and report on network load and performance statistics to improve commercial outcomes.
A Network Technician will be involved in:
The installation and commission of networks
The maintenance or repair of network equipment
The installation, configuration or maintenance of either ICT related hardware of software
Potential Job Titles
Network Technician
Cloud Technician
IT Field Technician
Network Field Operative
Apprenticeship Qualifications
On successful completion of the programme, the apprentice will be awarded with a Level 3 Information Communication Technician apprenticeship certificate. They will also be awarded with world-class vendor qualifications.